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Policies

Ordering Information

Online ordering couldn't be easier or safer.  Birth Song Botanicals uses a SSL certificate from Shopify. This SSL Certificate provides encryption for increased security on transactions involving sensitive information, such as credit/debit card numbers so that this personal information can be transmitted over the internet securely. 

To order simply choose the items you want to purchase and place them into your shopping cart.  When you are ready to check you can either pay with your credit card or with your Paypal account.  We trust Paypal to set up a secure way for you to pay without giving us any of your sensitive credit card information.  You do not need a Paypal account  to pay with a credit card.  We chose them because they use the industry's most secure data encryption technologies and physically secure servers that aren't connected directly to the Internet. They are known for their ability to offer the highest level of security.

Orders By Phone

If you prefer, we'll gladly take your order by phone.  Please have your order ready and credit card handy.   Call us at (479) 718-0841. Our ordering hours are 9:00 a.m. to 3:00 p.m.  Central Time, Monday through Friday.

Some wholesale customers prefer for us to call them on a regular scheduled basis to keep their inventory stocked.  If you would like to set up a standing appointment for us to call you and take your order, we'd be happy to discuss this option when you are establishing your wholesale account.

Shipping Rates and Policies

Domestic Shipping:

Shipping charges are based on USPS rates and are displayed in your cart during the checkout process. For your order to be processed quickly, please provide a complete and accurate shipping address.  Once your order is submitted, you will receive an email confirmation.  The order will be processed and shipped the next business day and USPS tracking information will be emailed to you. 

Birth Song Botanicals is located in Fayetteville Arkansas. Delivery time is calculated according to “business days” and does not include weekends, holidays, or the day the order is shipped from our location.  Orders typically take 1-5 business days to arrive.  All shipping times are estimates and delivery time is not guaranteed.  

 

Expedited:

Expedited shipping options are available for domestic orders only and must be received by 10 a.m. Central for same-day shipping to be an option.

 

International Shipping:

International shipping charges do not include customs fees, duties or taxes. All applicable fees are the sole responsibility of the customer. For more information please consult your local customs office. Birth Song Botanicals is not responsible for any additional duties, taxes or fees that may occur at the time of delivery.  Once a package has left the US we are unable to track your package and Birth Song Botanicals is not responsible for lost, damaged, or undelivered packages.  

Please note, the only way for a package to have international shipping insurance is to ship it Priority Mail and NOT First Class. All international sales are final.

 

Order History

If you would like to see your order history and/or track shipments, log in and go to the “Recent Order” tab.  You should see your previous orders there.  If you have questions about an order you placed that we are currently processing or have already shipped, you may be able to find your order information there as well.

Backorders

We currently do not process backorders. If any of the items on your order are unavailable at the time of fulfillment, we will immediately cancel that portion of the order and ship any remaining items that are available. You will not be charged for any items that are not shipped to you.

Exchange Policy

We mindfully pack your order with love and recyclable packing materials. If something is wrong with your order, we want to know. And yes, we do understand that not every product is the right gift for everyone. Email us here for return authorization. Please include your name or the name of the recipient, the order number, and date of purchase (both can be found on the Sales Receipt/Packing List enclosed in the box.) Our customer support team will give you instructions on how to complete the return or exchange.

Refund Policy

Birth Song Botanicals has a money back guarantee on all of our products. If you are unsatisfied with a product you may ship it back to us within 30 days of purchase for a full product refund. Birth Song Botanicals will only refund the cost of the product, not any shipping charges. All return shipping charges are the responsibility of the customer. We will issue the refund when we receive your returned product.  Birth Song Botanicals will only refund products purchased directly from www.birthsongbotanicals.com. All other Birth Song Botanicals products must be returned to place of purchase for a refund.  All international sales are final.

 

Wholesale returns are subject to a 25% restocking charge.

 

Nursing Nectar Loose Leaf Tea

 

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